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Action Rent A Car Rental Terms for travel between 01-Jan-2008 and 31-Dec-2010
Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (1.75% transaction fee applies).
The balance due will be secured at the time of pick up of your vehicle. The Supplier accepts cash, cheque and credit card (Visa and Mastercard) at this time (a 4.5% surcharge applies to all credit card transactions) . A credit card imprint is required as security.
Airport Service: We are on-site at all Queensland airports.
After Hours: Please note that a fee of AUD30.00 will apply for ALL airport collections before 7am and after 6pm.
One-way rentals: Available free between Gold Coast and Brisbane Airports if you rent any vehicle for a period of 5 days or more.
Drivers License: We ask that you produce a current Australian, overseas or international drivers license that has been held for a minimum of three years and reflects the equivalent of an open class license. The minimum age is 21 years.
Young Drivers: If you are aged 21-24 years, a compulsory young drivers surcharge is applicable. Please select this during the booking process. If you do not select this at time of booking it will automatically be added to your final balance payable on collection.
Rates: Are subject to change without notice. All vehicles may not be available at all times and geographical driving restrictions may apply. Similar models may be substituted. Please enquire for full details on rates and conditions.
Taxes: Unlike other car rental organizations we include all taxes in the daily rate. GST, State Tax and Airport Tax if applicable.
Child Seats: Approved child seats are available. Baby seats and booster seats are available for $5.00 per day.
Insurance: Subject to the terms and conditions of the rental agreement being met, comprehensive insurance cover is included in the daily rate, subject to an excess for the first incident or any damage arising from the hire. The excess may be reduced by payment of an excess waiver fee (ref below). In the event of a second incident or further damage the excess will revert to the standard applicable excess as below.
Single Vehicle Excess: In the event of any damage as a result of a single vehicle incident, however caused, the applicable excess defaults to the standard excess rate as below. This excess may be applied at the discretion of management.
NOTE: All renters must hold an open Drivers License, Credit Card and be over 21 years of age
| AGE | STANDARD EXCESS | REDUCER | LOW EXCESS |
| 25+ | $3000 | $12 p/day | $500 |
| 21-24 | $4000 | $25 p/day | $1000 |
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Action Rent A Car Insurance
Insurance: Subject to the terms and conditions of the rental agreement being met, comprehensive insurance cover is included in the daily rate, subject to an excess for the first incident or any damage arising from the hire. The excess may be reduced by payment of an excess waiver fee (ref below). In the event of a second incident or further damage the excess will revert to the standard applicable excess as below.
Single Vehicle Excess: In the event of any damage as a result of a single vehicle incident, however caused, the applicable excess defaults to the standard excess rate as below. This excess may be applied at the discretion of management.
NOTE: All renters must hold an open Drivers License, Credit Card and be over 21 years of age
| AGE | STANDARD EXCESS | REDUCER | LOW EXCESS |
| 25+ | $3000 |
$12 p/day |
$500 |
| 21-24 | $4000 |
$25 p/day |
$1000 |
Coolangatta depot
Coolangatta is a serviced non depot location.
Hours of Operation
Monday-Sunday: 7am - 6pm
After Hours [airport only]
Any collections organised before 7am or after 6pm will incur a fee of $30.00 - please select this at time of booking. Vehicles may be returned 24 hours a day at no additional cost.
Hotel Pick Up
we offer free personalised delivery and pick up from Brisbane hotels. At the time of booking, please specify if you would like a hotel pickup in the comments field on the secure booking page. Please ensure to contact the Supplier on the details provided above to discuss the specifics of this.
Airport Arrivals
If you are arriving into a Queensland airport, please let us know in the notes section - we have depots on-site in all of our Queensland airport locations and will have your car available there for collection. Please ensure you advise us of all of your flight details etc prior to arrival. We meet all flights but after hours the fee of $30.00 will apply.
Coolangatta Airport depot
Address: On Airport , (Meet and Greet) , Gold Coast , QLD , AU
Hours of Operation
Monday-Sunday: 7am - 6pm
After Hours
We meet all flights, however if your flight arrives before 7am or after 6pm, then a fee of $30.00 will apply. Please select this at time of booking. Vehicles can be returned at no additional charge, 24 hours per day.
This supplier is based at the airport and your vehicle will be available there for collection. You will be met by a representative who will have a sign with your name and flight number.
NB: Prior to collection it is essential that you advise your flight number and arrival time.
Gold Coast depot
Gold Coast is a serviced non depot location.
Hours of Operation
Monday-Sunday: 7am - 6pm
After Hours [airport only]
Any collections organised before 7am or after 6pm will incur a fee of $30.00 - please select this at time of booking. Vehicles may be returned 24 hours a day at no additional cost.
Hotel Pick Up
we offer free personalised delivery and pick up from Brisbane hotels. At the time of booking, please specify if you would like a hotel pickup in the comments field on the secure booking page. Please ensure to contact the Supplier on the details provided above to discuss the specifics of this.
Airport Arrivals
If you are arriving into a Queensland airport, please let us know in the notes section - we have depots on-site in all of our Queensland airport locations and will have your car available there for collection. Please ensure you advise us of all of your flight details etc prior to arrival. We meet all flights but after hours the fee of $30.00 will apply.
Gold Coast Airport depot
Address: On Airport , (Meet and Greet) , Gold Coast , QLD , AU
Hours of Operation
Monday-Sunday: 7am - 6pm
After Hours
We meet all flights, however if your flight arrives before 7am or after 6pm, then a fee of $30.00 will apply. Please select this at time of booking. Vehicles can be returned at no additional charge, 24 hours per day.
This supplier is based at the airport and your vehicle will be available there for collection. You will be met by a representative who will have a sign with your name and flight number.
NB: Prior to collection it is essential that you advise your flight number and arrival time.
Sunshine Coast Airport depot
Address: On Airport , (Meet and Greet) , Sunshine Coast , QLD , AU
Hours of Operation
Monday-Sunday: 7am - 6pm
After Hours
We meet all flights, however if your flight arrives before 7am or after 6pm, then a fee of $30.00 will apply. Please select this at time of booking. Vehicles can be returned at no additional charge, 24 hours per day.
This supplier is based at the airport and your vehicle will be available there for collection. You will be met by a representative who will have a sign with your name and flight number.
NB: Prior to collection it is essential that you advise your flight number and arrival time.
Surfers Paradise depot
Surfers Paradise is a serviced non depot location.
Hours of Operation
Monday-Sunday: 7am - 6pm
After Hours [airport only]
Any collections organised before 7am or after 6pm will incur a fee of $30.00 - please select this at time of booking. Vehicles may be returned 24 hours a day at no additional cost.
Hotel Pick Up
we offer free personalised delivery and pick up from Brisbane hotels. At the time of booking, please specify if you would like a hotel pickup in the comments field on the secure booking page. Please ensure to contact the Supplier on the details provided above to discuss the specifics of this.
Airport Arrivals
If you are arriving into a Queensland airport, please let us know in the notes section - we have depots on-site in all of our Queensland airport locations and will have your car available there for collection. Please ensure you advise us of all of your flight details etc prior to arrival. We meet all flights but after hours the fee of $30.00 will apply.