large auto - mitsubishi magna or similar car hire |
Star Rent A Car Rental Terms for travel between 01-Jan-2009 and 31-Dec-2010
Airport service/ Delivery:
We offer FREE personalized delivery and pick up for Coolangatta airport, Gold Coast Hotels and Resorts and other Gold Coast metropolitan locations.
We also service Brisbane Airports, Sunshine Coast and Ballina Airports as well as other locations in South East Queensland and Northern New South Wales, such as Byron Bay and Toowoomba. However services to regions outside of Coolangatta airport and Gold Coast metropolitan areas will be subject to additional charges and fees.
Minimum Hire Period:
We currently require a three day minimum hire period
One-way rentals:
Available between Gold Coast and Brisbane Airports as well as other South East Queensland and Northern New South Wales locations, subject to additional charges and fees.
Drivers License:
We ask that you produce a current Australian, overseas or international drivers license that has been held for a minimum of two years. The minimum age is 21 years, maximum age is 75.
Rates:
Are subject to change without notice. All vehicles may not be available at all times and geographical driving restrictions may apply. Similar models may be substituted.
Taxes:
Unlike other Car Rental organizations we include all taxes in the daily rate. GST, State Tax and Airport Tax if applicable.
Child Seats:
Approved child seats are available, subject to a nominal charge of $2/day per child restraints. Please note that we only offer baby and booster seats. No infant capsules or H-Harnesses are available.
Payment:
We accept cash , Bank cheque or Credit card (Visa or Master Card only) payments at time of hire. We require a credit card Visa or Master Card only imprint as security. Credit card payments are subject to a 2.5% surcharge
Insurance:
Subject to the terms and conditions of the rental agreement being met, comprehensive insurance cover is included in the daily rate, subject to an excess. The excess may be reduced by payment of an excess waiver fee. (Ref bellow)
Age Excess Reducer Low Excess
| Age | Excess | Low Excess |
| 21 - 24 | $4,000 | $800 |
| 25 TO 70 | $3,000 | $500 |
| 71 T0 75 | $4,000 | $800 |
Star Rent A Car has no affiliation with any other third party insurance company. In instances where third party insurance cover is purchased through another entity, the hirer will be liable the full insurance excess and will need to seek reimbursement from the third party insurance cover independently.
GPS (Satellite Navigation Units) is available at an additional charge.
Cancellations
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
In case of cancellations or "no shows" there will now be a fee of 20% of the total rental amount or one day's rental fee, whichever is the greater.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Star Rent A Car Insurance
Insurance:
Subject to the terms and conditions of the rental agreement being met, comprehensive insurance cover is included in the daily rate, subject to an excess. The excess may be reduced by payment of an excess waiver fee. (Ref bellow)
Age Excess Reducer Low Excess
| Age | Excess | Cost | Low Excess |
| 21 - 24 | $4,000 | Check Website | $800 |
| 25 + | $3,000 | Check Website | $300 |
Ballina Airport depot
Ballina Airport is a serviced non depot location.Hours of Operation
6am – 10pm 7 Days a week
We offer a flexible personal service to Ballina Airport. Our Representative will meet and greet you with a sign in the airport arrivals lounge and walk you to your car outside. Any paperwork needed is completed onsite and you are free to start your trip!
If your flight is delayed our representative will wait for you to arrive.
Please make sure you give us your flight details and arrival time when you place a booking with us online. If you do not have these details handy at time of booking please send these to us after your booking has been confirmed.
Star Rent A Car will reconfirm exact pick up and drop off time and arrangements after your booking has been initially confirmed.
Drop Offs.
Again Star Rent A Car are very flexible with drop offs. These can be any time 6am – 10pm 7 days a week. You can drop off at a Hotel location or back at the Airport. There is no extra charge for any of these location drop offs. If for some reason you need to pick up or drop off outside of our normal hours please speak to us as we should be able to accommodate this as well.
Brisbane depot
Brisbane is a serviced non depot location.
Hours of Operation
6am – 10pm 7 Days a week
We offer a flexible personal service to Brisbane City Locations. Our Representative will meet and greet you at your Hotel or private location anywhere within the city boundary. Any paperwork needed is completed onsite and you are free to start your trip!
Please make sure you give us your accommodation details when you place a booking with us online. If you do not have these details handy at time of booking please send these to us after your booking has been confirmed.
Star Rent A Car will reconfirm exact pick up and drop off time and arrangements after your booking has been initially confirmed.
Drop Offs
Again Star Rent A Car are very flexible with drop offs. These can be any time 6am – 10pm 7 days a week. You can drop off at a Hotel location or back at the Airport. There is no extra charge for any of these location drop offs. If for some reason you need to pick up or drop off outside of our normal hours please speak to us as we should be able to accommodate this as well.
Brisbane Domestic Airport depot
Brisbane Domestic Airport is a serviced non depot location.Hours of Operation
6am – 10pm 7 Days a week
We offer a flexible personal service to Brisbane Airport. Our Representative will meet and greet you with a sign in the airport arrivals lounge and walk you to your car outside. Any paperwork needed is completed onsite and you are free to start your trip!
If your flight is delayed our representative will wait for you to arrive.
Please make sure you give us your flight details and arrival time when you place a booking with us online. If you do not have these details handy at time of booking please send these to us after your booking has been confirmed.
Star Rent A Car will reconfirm exact pick up and drop off time and arrangements after your booking has been initially confirmed.
Drop Offs.
Again Star Rent A Car are very flexible with drop offs. These can be any time 6am – 10pm 7 days a week. You can drop off at a Hotel location or back at the Airport. There is no extra charge for any of these location drop offs. If for some reason you need to pick up or drop off outside of our normal hours please speak to us as we should be able to accommodate this as well.
Please Note:
All Brisbane Airport returns have to now be dropped at the International Terminal (this is the new rule by Brisbane Airport Corporation imposed on 2nd tier car hire companies), even if the pax is departing from domestic terminal. In other words you have to drop the car off at Brisbane International Airport and make your own way to the domestic terminal using a taxi or the air train. Delivery of car to pax at the time of rental at the Brisbane Domestic terminal will remain unchanged.
Brisbane International Airport depot
Brisbane International Airport is a serviced non depot location.Hours of Operation
6am – 10pm 7 Days a week
We offer a flexible personal service to Brisbane Airport. Our Representative will meet and greet you with a sign in the airport arrivals lounge and walk you to your car outside. Any paperwork needed is completed onsite and you are free to start your trip!
If your flight is delayed our representative will wait for you to arrive.
Please make sure you give us your flight details and arrival time when you place a booking with us online. If you do not have these details handy at time of booking please send these to us after your booking has been confirmed.
Star Rent A Car will reconfirm exact pick up and drop off time and arrangements after your booking has been initially confirmed.
Drop Offs.
Again Star Rent A Car are very flexible with drop offs. These can be any time 6am – 10pm 7 days a week. You can drop off at a Hotel location or back at the Airport. There is no extra charge for any of these location drop offs. If for some reason you need to pick up or drop off outside of our normal hours please speak to us as we should be able to accommodate this as well.
Byron Bay depot
Byron Bay is a serviced non depot location.Hours of Operation
6am – 10pm 7 Days a week
We offer a flexible personal service to Byron Bay Locations. Our Representative will meet and greet you at your Hotel or private location anywhere within the city boundary. Any paperwork needed is completed onsite and you are free to start your trip!
Please make sure you give us your accommodation details when you place a booking with us online. If you do not have these details handy at time of booking please send these to us after your booking has been confirmed.
Star Rent A Car will reconfirm exact pick up and drop off time and arrangements after your booking has been initially confirmed.
Drop Offs.
Again Star Rent A Car are very flexible with drop offs. These can be any time 6am – 10pm 7 days a week. You can drop off at a Hotel location or back at the Airport. There is no extra charge for any of these location drop offs. If for some reason you need to pick up or drop off outside of our normal hours please speak to us as we should be able to accommodate this as well.
Coolangatta depot
Coolangatta is a serviced non depot location.Hours of Operation
6am – 10pm 7 Days a week
We offer a flexible personal service to Coolangatta Locations. Our Representative will meet and greet you at your Hotel or private location anywhere within the city boundary. Any paperwork needed is completed onsite and you are free to start your trip!
Please make sure you give us your accommodation details when you place a booking with us online. If you do not have these details handy at time of booking please send these to us after your booking has been confirmed.
Star Rent A Car will reconfirm exact pick up and drop off time and arrangements after your booking has been initially confirmed.
Drop Offs.
Again Star Rent A Car are very flexible with drop offs. These can be any time 6am – 10pm 7 days a week. You can drop off at a Hotel location or back at the Airport. There is no extra charge for any of these location drop offs. If for some reason you need to pick up or drop off outside of our normal hours please speak to us as we should be able to accommodate this as well.
Coolangatta Airport depot
Coolangatta Airport is a serviced non depot location.Hours of Operation
6am – 10pm 7 Days a week
We offer a flexible personal service to Coolangatta Airport. Our Representative will meet and greet you with a sign in the airport arrivals lounge and walk you to your car outside. Any paperwork needed is completed onsite and you are free to start your trip!
If your flight is delayed our representative will wait for you to arrive.
Please make sure you give us your flight details and arrival time when you place a booking with us online. If you do not have these details handy at time of booking please send these to us after your booking has been confirmed.
Star Rent A Car will reconfirm exact pick up and drop off time and arrangements after your booking has been initially confirmed.
Drop Offs.
Again Star Rent A Car are very flexible with drop offs. These can be any time 6am – 10pm 7 days a week. You can drop off at a Hotel location or back at the Airport. There is no extra charge for any of these location drop offs. If for some reason you need to pick up or drop off outside of our normal hours please speak to us as we should be able to accommodate this as well.
Gold Coast depot
Gold Coast is a serviced non depot location.Hours of Operation
6am – 10pm 7 Days a week
We offer a flexible personal service to all Gold Coast Locations. Our Representative will meet and greet you at your Hotel or private location anywhere within the complete Greater Gold Coast Area. Any paperwork needed is completed onsite and you are free to start your trip!
Any paperwork needed is completed onsite and you are free to start your trip!
Please make sure you give us your accommodation details when you place a booking with us online. If you do not have these details handy at time of booking please send these to us after your booking has been confirmed.
Star Rent A Car will reconfirm exact pick up and drop off time and arrangements after your booking has been initially confirmed.
Drop Offs.
Again Star Rent A Car are very flexible with drop offs. These can be any time 6am – 10pm 7 days a week. You can drop off at a Hotel location or back at the Airport. There is no extra charge for any of these location drop offs. If for some reason you need to pick up or drop off outside of our normal hours please speak to us as we should be able to accommodate this as well.
Gold Coast Airport depot
Gold Coast Airport is a serviced non depot location.Hours of Operation
6am – 10pm 7 Days a week
We offer a flexible personal service to Gold Coast Airport. Our Representative will meet and greet you with a sign in the airport arrivals lounge and walk you to your car outside. Any paperwork needed is completed onsite and you are free to start your trip!
If your flight is delayed our representative will wait for you to arrive.
Please make sure you give us your flight details and arrival time when you place a booking with us online. If you do not have these details handy at time of booking please send these to us after your booking has been confirmed.
Star Rent A Car will reconfirm exact pick up and drop off time and arrangements after your booking has been initially confirmed.
Drop Offs.
Again Star Rent A Car are very flexible with drop offs. These can be any time 6am – 10pm 7 days a week. You can drop off at a Hotel location or back at the Airport. There is no extra charge for any of these location drop offs. If for some reason you need to pick up or drop off outside of our normal hours please speak to us as we should be able to accommodate this as well.
Sunshine Coast depot
Sunshine Coast is a serviced non depot location.Sunshine Coast airport depot
Sunshine Coast airport is a serviced non depot location.Surfers Paradise depot
Surfers Paradise is a serviced non depot location.Hours of Operation
6am – 10pm 7 Days a week
We offer a flexible personal service to Gold Coast Locations. Our Representative will meet and greet you at your Hotel or private location anywhere within the city boundary. Any paperwork needed is completed onsite and you are free to start your trip!
Please make sure you give us your accommodation details when you place a booking with us online. If you do not have these details handy at time of booking please send these to us after your booking has been confirmed.
Star Rent A Car will reconfirm exact pick up and drop off time and arrangements after your booking has been initially confirmed.
Drop Offs.
Again Star Rent A Car are very flexible with drop offs. These can be any time 6am – 10pm 7 days a week. You can drop off at a Hotel location or back at the Airport. There is no extra charge for any of these location drop offs. If for some reason you need to pick up or drop off outside of our normal hours please speak to us as we should be able to accommodate this as well.