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Red Ribbon Tasmania Rental Terms for travel between 01-Jan-2008 and 31-Dec-2010
Rental Conditions
Red Ribbon Rentals Tasmania has a minimum rental age of 21 years for all vehicles
All Red Ribbon Rentals Tasmania renters must provide a valid Drivers Licence which has been held for a minimum of 12 months.
International licences that are not in English must be accompanied by a current International Driver Permit
Payment
An initial, non refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa or MasterCard (a transaction fee of 1.75% applies).
The balance is payable directly to the supplier on arrival. Red Ribbon Rentals Tasmania will accept Visa or Mastercard.
Insurance Conditions
Vehicles are insured subject to the terms of the agreement and are subject to the following excesses.
Cars
Drivers over 25 years of age, an excess of $750.00 applies.
This amount can be reduced to $200.00 by paying an additional $15.00 per day.
Drivers over 21 years but under 25 years, an excess of $2000.00 applies.
This can be reduced to $1500.00 by paying an additional $15.00 per day.
An additional excess of $750.00 for drivers over 25 years, or $2000.00 for drivers over 21 but under 25 years, applies for damage sustained as a result of driving on unsealed roads, or in the event of a single vehicle accident.
Security Bond
A security bond of $300.00 is required upon hiring of vehicle (refundable). This is to ensure the vehicle is returned in good, clean condition (windscreen, tyres, etc) and with a full tank of fuel.
Additional information
At Red Ribbon Rentals Tasmania we believe that the customer is the most important aspect of our business and as a result we hope to provide a service that is beyond that of our competitors. Below is a list of the many ways in which Red Ribbon ensure that you the customer enjoy the rental experience. The following list of services are free of charge.
24 Hour Roadside Assistance
In the unlikely event that your Red Ribbon vehicle breaks down we are committed to you and therefore spare no effort to get you back on the road again as quickly and as pain free as possible.
Street Directories
Red Ribbon can provide at request local city maps and street directories to ensure you safely navigate your way around Tasmania. If you plan to see the sights and experience all that Tasmania has to offer then you can purchase a state map from Red Ribbon's rental counter.
Free Pick up/Delivery in Hobart City
Red Ribbon offers a free delivery/pick up service to customers with hotel/motel accommodation or to a local business address within Hobart City.
Unlimited Kilometres
Red Ribbon don't believe in penalising you for kilometres travelled therefore you have unlimited kilometres to ensure you get to see and do as much as you are able in your stay in Tasmania.
Cancellations
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
No further charge if cancelled 6 days prior to pick up
50% if cancelled 5 days prior to pick up
100% if cancelled 4 days prior to pick up or no show.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Red Ribbon Tasmania Insurance
Drivers over 25 years of age, an excess of $2000.00 applies.
This amount can be reduced to $200.00 by paying an additional $15.00 per day.
Drivers over 21 years but under 25 years, an excess of $2000.00 applies.
This can be reduced to $1500.00 by paying an additional $15.00 per day.
An additional excess of $2000.00 applies for damage sustained as a result of driving on unsealed roads, or in the event of a single vehicle accident.
Devonport depot
Address: Spirit of Tasmania Ferry Terminal , The Esplanade, East Devonport , Devonport , TAS , AU
Office Hours
Monday-Friday: 8:00am - 5:00pm
Saturday and Sunday: 9:00am - 12:00pm
Devonport depot
Devonport is a serviced non depot location.
Office Hours
Monday-Friday: 8:00am - 5:00pm
Saturday-Sunday: 9:00am - 12:00pm
Once you dock please ring our freephone number and we will dispatch our staff to pick you up. This will take between 5 and 10 minutes. You will then be shuttled to our depot situated close by the airport to complete paperwork and pick up your vehicle.
Devonport Airport depot
Devonport Airport is a serviced non depot location.
Office hours:
Mon-Fri 8:00am - 5:00pm
Sat-Sun 9:00am - 12:00pm
Devonport Airport Pick Ups
On arrival at Devonport Airport, once you have collected your luggage, please phone us free on the number provided on confirmation. We will then meet you with your vehicle and explain to you the drop off procedure. Airport vehicle delivery generally operates within normal business hours but at the supplier's discretion we will meet flights / customers outside of normal business hours. If however your flight arrives very late in the evening we may advise you to stay in local accommodation overnight and bring your vehicle to your hotel the following morning. These details will be confirmed with you upon final booking confirmation.
Hobart depot
Address: 173 Harrington Street , Hobart , TAS , AU
Office Hours:
Mon-Fri 8:00am - 5:00pm
Sat-Sun 9:00am - 12:00pm
Hobart City Pick Ups
The supplier offers a free delivery/pick up service to customers with hotel/motel accommodation or to a local business address within Hobart City. Or you can make your own way to our depot.
Hobart Airport Pick Ups
On arrival at Hobart airport make your way to office that is located at the entrance to the car rental general office area ( Qantas/Jetstar end ) if this is within office hours. For after hours collection please call the supplier, or turn on your mobile phones when in the terminal as the supplier will be ringing you to make contact and get you on your holiday.
Generally the last flight into Hobart is in at around 9.30pm and if this is delayed significantly we may suggest you stay at the airport hotel and the supplier will meet you the Airport hotel is 1.5 kilometres from the airport and offer a shuttle service.
Please note that airport concession fees apply for bookings less than three days in duration (AUD30.00 when collecting or returning vehicles from/to Hobart Airport, and AUD45.00 when collecting and returning vehicles at Hobart Airport.
Hobart Airport depot
Address: On Airport , (opposite Qantas/Jetstar) , Hobart , TAS , AU
Office hours:
Our office is open from 7.00am to 6.00pm but when vehicles are booked we will meet those flights at Hobart airport.
Hobart Airport Pick Ups
On arrival at Hobart Airport please make your way to our office which is located at the entrance to the car rental general office area (Qantas/Jetstar end) if this is within office hours. For after hours collection please call the supplier, or turn on your mobile phones when in the terminal as the supplier will be ringing you to make contact and get you on your holiday.
Generally the last flight into Hobart is in at around 10.30pm and if this is delayed significantly we may suggest you stay at the Airport Hotel (which is based 1.5kms from the airport and offer a complimentary shuttle service from the airport). Red Ribbon Car Hire Tasmania will meet you at the Airport Hotel early the next morning.
Please note that airport concession fees apply for bookings less than three days in duration (AUD30.00 when collecting or returning vehicles from/to Hobart Airport, and AUD45.00 when collecting and returning vehicles at Hobart Airport.
* SPECIAL - Our Hyundai Getz 3 Door Manual vehicles will not be incur Airport Concession Fees for less than 3 day hires!
Launceston depot
Address: 276 Airport Road , Western Junction , Launceston , TAS , AU
Office hours:
Mon-Fri 8:00am - 5:00pm
Sat-Sun 9:00am - 3:00pm
Our office is located roughly 10 mins from the centre of Launceston towards the airport. Please ring us free and we will dispatch our staff to pick you up. This will take between 5 and 10 minutes. You will then be shuttled to our depot to complete paperwork and pick up your vehicle.
Launceston Airport depot
Address: 276 Airport Road , Western Junction , Launceston , TAS , AU
Office hours:
Mon-Fri 8:00am - 5:00pm
Sat-Sun 9:00am - 12:00pm
Launceston Airport Pick Ups
On arrival at Launceston Airport please phone us on the number that is provided in your confirmation paperwork. We will then meet you with your vehicle and explain to you the drop off procedure. Airport vehicle delivery generally operates within normal business hours but at the supplier's discretion we will meet flights / customers outside of normal business hours. If however your flight arrives very late in the evening we may advise you to stay in local accommodation overnight and bring your vehicle to your hotel the following morning. These details will be confirmed with you upon final booking confirmation.